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[Fixed] This Apple ID Is Not Valid or Not Supported

Charlotte Bayley
Charlotte Bayley

Updated:

Have you ever encountered the prompt "Cannot reset password" while setting up your Apple ID, accompanied by a detailed message stating "This Apple ID is either not valid or not supported"? This is a common issue, and this article aims to guide you through fixing "This Apple ID is not valid or not supported" issue.

This Apple ID Is Not Valid or Not Supported


Part 1: Why is My Apple ID Saying Is Not Valid or Not Supported?

When it comes to account-related issues, "This Apple ID is either not valid or not supported" is often related to your Apple ID security. Several factors can contribute to this issue, including:

  • Incorrect email address or Apple ID.
  • Using an Apple ID that has been disabled or terminated by Apple.
  • Attempting to sign in to an Apple service or device not supported by your Apple ID.
  • Two-factor authentication is enabled on your account, but you have not provided the required verification code.

Part 2: How to Fix This Apple ID Is Not Valid or Not Supported Error?

To perfectly solve "Cannot reset password" issue, this section provides you with 5 effective methods. Let's take a look:

Solution 1: Make sure the Apple ID or Email Address Is Correct

It is important to ensure that you've entered the correct Apple ID or email address if you encounter the "This Apple ID is either not valid or not supported" issue. You may have inadvertently entered an incorrect account, triggering this error message. The following steps will help you verify and correct your Apple ID or email address.

Step 1: Go to Settings > Apple ID profile > Password & Security (or Sig-In & Security).

Navigate Sign-In & Security

Step 2: On this page, you can see your Apple ID and its associated phone number. After the confirmation, you can try to reset your Apple ID password again.

View Apple ID and associated phone number

Solution 2: Use Account Recovery When Cannot Reset Password

This is an Apple official solution to fix the "This Apple ID is either invalid or not supported" issue, while this method requires you to wait for some time.

Step 1: Visit iforgot.apple.com. Then click Reset Password.

Click Reset Password

Step 2: On this page, enter your email address (or phone number) and verification code to reset your Apple ID password. Then follow the onscreen instructions to set a new password. You may need to wait for a period to recover your account. On the account is recovered, you will receive an Emial.

Enter information to recover your Apple account

Solution 3: Sign Out of the Account and Log Back Again

Attempting to re-sign into your account before initiating the password reset process can sometimes resolve the issue. Follow the steps below to give it a try:

On Settings, tap Apple ID profile > Sign out. Then enter your Apple ID password and follow the onscreen prompts to sign out of the account.

Sign out of Apple ID

Solution 4: Remove Apple ID Using iSumsoft iPhone Passcode Refixer

If all the mentioned methods do not work for you, try to use a third-party tool to directly remove your Apple ID from your iPhone. iSumsoft iPhone Passcode Refixer is a robust tool, designed to remove Apple ID and other iPhone passcodes, including Lock Screen, Screen Time, MDM, and iTunes Encryption Backup. Moreover, you are allowed to view and export all passcodes saved on your iPhone.

Features of iSumsoft iPhone Passcode Refixer

Learn how to use the program to fix "This Apple ID is not valid or not supported" issue.

Step 1: Free download the software and then install it on your computer.

Download iSumsoft iPhone Passcode Refixer for Windows Download iSumsoft iPhone Passcode Refixer for Mac

Step 2: Connect your iPhone to the computer and launch the software. On the Home page of the software, select Remove Apple ID.

Choose Remove Apple ID

Step 3: Click Start and then follow the onscreen instructions to set up your iPhone.

Click Download to download a firmware package

Notes:

  • If Find My iPhone is disabled on your device, the Apple ID will be removed automatically.

Step 4: Here, you're required to download a firmware package. Click Download to proceed.

Enter information to recover your Apple account

Step 5: Click Remove to start the removal.

Click on Remove

Step 6: Once the Apple ID is removed, you're prompted with "Removed Apple ID successfully", and your iPhone will start automatically.

Remove Apple ID successfully

Step 7: When accessing the iPhone and going to Settings, you will find that the Apple ID has been removed and you can set or create a new Apple ID.

Solution 5: Contact Apple Support

Reaching out to Apple Support should be considered as a final step when attempting to resolve the "This Apple ID is either not valid or not supported" issue. To ensure a successful resolution, it is crucial to provide proof of ownership for your iPhone and then seek assistance from a specialist.