"I plugged in my iPhone before going to bed, and when I woke up, it said 'iPhone Unavailable'. There is no option to enter a passcode or Face ID, just this 'iPhone Unavailable' message on the lock screen next to an Emergency button. Why is this happening and how do I fix it?"
If you see iPhone Unavailable on your iPhone screen, you might think that there is a serious problem with your device. However, the problem is not as bad as it seems. This article explains what does iPhone Unavailable mean and how to unlock or fix iPhone Unavailable screen.
Typically, if you see "iPhone Unavailable" on the iPhone's lock screen, it means the iPhone is disabled due to too many consecutive wrong passcode attempts.
In most cases, iPhone is unavailable because of too many wrong passcode attempts. Sometimes, however, the problem seems to have nothing to do with the wrong passcode. As some users have reported, the iPhone suddenly shows "iPhone Unavailable" for no reason while charging or after a software update. If this is the case, it's likely that someone tried to unlock the iPhone with the wrong passcode while it was charging and you didn't realize it. Or, the iPhone tried to unlock on its own after restarting without you noticing. Of course, it does not rule out that this problem can also be caused by a software bug.
Anyway, you don't have to worry. The following solutions will help you quickly unlock or fix an unavailable iPhone.
When you see "iPhone Unavailable, try again in 15 minutes", it is recommended that you stop trying any wrong passcode in case the iPhone gets unavailable for 1 hour or more. At this point, you will see the Erase iPhone button on the bottom right corner of the lock screen, which will help you quickly fix the unavailable iPhone without a computer.
Step 1: When the iPhone says "iPhone Unavailable, try again in 15 minutes", don't hesitate, tap the Erase iPhone button.
Tips:
Step 2: On the next page, click Erase iPhone again to proceed.
Step 3: Enter the Apple ID password for the iCloud account signed in on this iPhone and the iPhone will start erasing itself.
Step 4: After the iPhone has been erased and restarted, the "iPhone Unavailable" message is gone and you can regain access to it.
If the iPhone is stuck on the iPhone Unavailable screen without the Erase iPhone option, you can fix it remotely via iCloud. This also works only if Find My iPhone is enabled on the iPhone. You need to make sure the unavailable iPhone turned on and connected to the network, and then follow the steps below.
Step 1: On any available device, such as a computer, mobile phone or iPad, open a browser and go to icloud.com.
Step 2: Sign in to icloud.com with the Apple ID that is signed in on the unavailable iPhone.
Step 3: After you're signed in, click the Find iPhone icon to log in to the iCloud Find My iPhone page.
Step 4: On the iCloud Find My iPhone page, click All Devices and select the iPhone that is unavailable from the device list.
Step 5: When the iPhone appears on the page, click Erase iPhone and follow the onscreen instructions to erase the iPhone.
If neither of the above methods works for you, it is a good idea to fix your unavailable iPhone using iTunes, although it might take some time. You need a computer and follow these steps.
Step 1: Make sure the latest version of iTunes is installed on the computer, and if iTunes is already running, close it.
Step 2: Connect the unavailable iPhone to the computer via an Apple USB cable, and then put the iPhone in recovery mode.
Step 3: Open iTunes and it will automatically detect the connected iPhone and pops up a dialog allowing you to choose to restore or update the iPhone. Choose Restore, choose Restore and Update, and then follow the onscreen instructions.
Step 4: iTunes will take some time to download the iPhone software and restore the iPhone to factory settings. Keep the iPhone connected and wait for it to be restored.
iSumsoft iPhone Passcode Refixer is a quick and safe fix if the iPhone just shows the iPhone Unavailable message on the lock screen without a timer or erase option. Whatever the reason the iPhone becomes unavailable, the software can unlock it and get it back to work within minutes. This is the best option to fix an unavailable iPhone without using iTunes and iCloud.
Step 1: Download and install iSumsoft iPhone Passcode Refixer on your PC. Also, make sure iTunes is installed on the PC.
Step 2: Launch iSumsoft iPhone Passcode Refixer and choose the Unlock Lock Screen option. You don't need to open iTunes.
Step 3: On the next page, you don't need to do anything, just click the Start button to move on.
Step 4: Make sure the unavailable iPhone is connected to the PC via an Apple USB cable and put the iPhone in recovery mode. Once done, click Next on the software page and the software will automatically detect the iPhone.
Step 5: Then, you need to click the Download button to let the software automatically download the firmware needed to unlock the unavailable iPhone.
Step 6: Once the firmware download is complete, click the Unlock button and the software will immediately start unlocking the iPhone.
Step 7: After 2 or 3 minutes, the iPhone will be successfully unlocked and turned on normally. When you open it, you will see that it has gotten rid of the iPhone Unavailable screen and you can use it normally.
Unfortunately, we are not allowed to fix "iPhone unavailable" without losing data unless you can recall your iPhone passcode or have previously backed up of your iPhone using iTunes or iCloud. If you decide to proceed with the option of erasing your iPhone when it is displayed as unavailable, all your data and personal settings will be permanently deleted to prevent any potential data loss.
Without the passcode or a backup, the options for fixing the "iPhone Unavailable" issue without losing data are limited. Taking appropriate precautions, such as regularly backing up your device, can help prevent such situations and ensure the safety of your data.
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