Is your iPhone stuck on 'support.apple.com/iphone/restore' screen with a computer (or iTunes) and charging cable icons on a black screen? What does the message mean and how to bypass the restore screen? In this post, we will discuss how to remove 'support.apple.com/iphone/restore' screen.
"support.apple.com/iphone/restore" indicates that your device is in recovery mode, and is also presented as a URL that takes you to Support Apple offering official solutions. In a way, iPhone enters this mode as a form of self-protection for itself.
The causes of this problem are difficult to pinpoint. For example, hardware damage, an update failure, or an accidental press can cause the Restore screen to appear. If you get stuck on this screen, only when you exit it can you regain access to your iPhone.
If your phone is stuck in the restore screen due to a manual error, you can force restart your iPhone to get it out of the restore screen. Depending on your iPhone model, follow these steps to hard reset your iPhone:
For iPhone 8 and later
For iPhone 7 and 7 Plus
For iPhone 6 and earlier
As shown on the iPhone restore screen, you are prompted to connect the iPhone to the computer using a USB cable to solve the problem. However, if you haven't backed up the device previously, this method may lead to data loss. Here is what you need to do:
Step 1: Connect your iPhone to the PC or Mac and put your device into recovery mode.
Step 2: Launch iTunes (on PC) or Finder (on Mac). It is noted that both of them must be up to date.
Step 3: If asked to Update or Restore, click Update and follow onscreen instructions to complete the process.
Note: If the problem is still not solved after the update, repeat step 1 and step 2, but select the Restore option in step 3.
With iSumsoft iOS Refixer, you can fix the 'support.apple.com/iphone/restore' issue easily and quickly. As a professional tool, this Refixer provides you with 2 repair modes to solve various iOS-related issues, including getting rid of the iPhone restore screen, iPhone getting stuck on the Apple logo, or iPhone being frozen and won't turn on, among others.
Learn how to use this software:
Step 1: Complete the download and installation of iSumsoft iOS Refixer.
Step 2: Launch it and select System Repair on the interface.
Step 3: There are two modes for you to choose from. Standard Mode will not lead to data loss, while Advanced Mode can fix more complicated issues but deleting data. Select one of the modes to proceed based on your needs.
Step 4: Connect the iPhone to the PC.
Step 5: Click Download to get a firmware package and wait for the download to complete.
Step 6: When Repair appears on the screen, click on it to remove 'support.apple.com/iphone/restore' screen.
Step 7: In not a while, as "Repair Successfully" is shown on the screen, the device is repaired and it will restart automatically.
If you don't have a computer, you can get help from the Apple Support Centre. With your proof of purchase, and preferably your iPhone box, the Assistant can provide technical support to help you resolve your issue.