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Windows 10 Cannot Sign into Microsoft Account, What to Do

Many people come across issues while signing into Windows 10 with Microsoft account. Here in this page I would like to share everyone some useful solutions to fix the issue that Windows 10 cannot sign into Microsoft account.

Common issues:

1. "Something went wrong" message
2. Password is incorrect

Part 1: Fix " Windows 10 cannot sign into Microsoft account - Something went wrong "

Something went wrong

Many Windows 10 users cannot sign into Microsoft account and are stuck in the message "Something went wrong". This usually happens when they click Sign in with a Microsoft account instead but find cannot switch from a local account to Microsoft account, or try to sign in Cortana/Windows Store with Microsoft account. The causes can be various. I sum up several available solutions you can try.

Solution 1: Network speed

If your internet is disconnected or the net speed is very slow at that moment when you are trying to sign into Microsoft account, it is likely to become the reason why your Windows 10 cannot sign in Microsoft account. In this case, you have to diagnose your network connection and take a few more attempts until you can sign in successfully.

If that is not the network problem and still you cannot sign into Microsoft account in Windows 10 after many attempts, try the following solutions.

Solution 2: Create a new local account

Another reason why your Windows 10 cannot sign into Microsoft account is there maybe an issue with your current user profile. In this case, you can create a new local admin account.

Step 1: Open Windows 10 Command Prompt as administrator.

Step 2: Type net user <username> /add (for example: net user iSumsoft /add) and hit Enter key to add a new local user account. Then type net localgroup Administrators <username> /add and hit Enter key to make the user an administrator account.

Step 3: Sign out your current account. Then sign in Windows 10 with the newly added local admin account and then try to sign into (switch to) Microsoft account.

Tips: This way worked for many Windows 10 users including myself.

Solution 3: Check Microsoft account sign-in assistance service

One of the reasons why your Windows 10 cannot sign into Microsoft account is likely because Microsoft account sign-in assistance service is not turned on.

Step 1: Press Win + R to bring up Run dialog box. Then type services.msc and click OK.

Run services

Step 2: The Services window opens. On the right pane scroll down to find Microsoft Account Sign-in Assistant Service, and then double click on it.

Double click Microsoft Account Sign-in Assistant Service

Step 3: Make sure the Service status is Start. Click the drop-down behind the Startup type and select Automatic or Manual. Then click Apply and OK to save the changes.

set startup type

Step 4: Restart your computer and then try to sign in Windows 10 with Microsoft account.

If this still cannot work for you, try the following solutions.

Solution 4: Troubleshoot by program

Step 1: Download the program Microsoft Accounts troubleshooter.

Step 2: Run the program. It will automatically detect invalid settings on your system. Just need to click Next and wait till troubleshooting is completed.

Step 3: Once problems is fixed, reboot your Windows 10 and then try to sign into Microsoft account.

If this still cannot work for you, what a pity! I’m afraid you have to reinstall system.

Part 2: Fix " Windows 10 cannot sign into Microsoft account – Password is incorrect "

If Windows 10 cannot sign into Microsoft account because of incorrect password, things will be much easier. Just need to reset password.

(1) If your Microsoft account is tied to your local account, reset your password from https://account.live.com/resetpassword.aspx.

(2) If your Microsoft account is existed independently on your Windows 10, you can reset Microsoft account password on Windows 10 by using our software product Windows Password Refixer.